Who We Are
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.
CRS has grown significantly in size over the past 10 years and the agency has established a global footprint which is both broad (over 100 countries) and deep (extending to community level, rural areas, and conflict zones). CRS employs a global and diverse workforce of almost 7,000 people—most of them outside of the US—and has a yearly operating budget of approximately one billion dollars.
As a global organization, CRS has an incredibly diverse workforce, with an incredible mix of intellectual approaches, religions, races, ethnicities, languages, and socio-economic statuses. We strive to make CRS an even more diverse and inclusive workplace that embraces each individual staff member’s unique background and experiences, celebrates our differences, and eliminates barriers to opportunity.
The Sr. Manager of Diversity, Equity and Inclusion will report to the Sr. Director Diversity, Equity and Inclusion. The Sr. Manager will assist the Sr. Director on agency-wide REDI (Respect, Equity, Diversity and Inclusion) programming and action priorities that aim to create a diverse, equitable and inclusive workplace culture among all CRS staff and locations. The Sr. Manager will work closely with Global REDI Council leaders from across the organization to support and execute on our global REDI programming and strategic priorities.
The Sr. Manager will manage and track that CRS remains aware of and compliant with all federal and state government regulations and requirements regarding diversity and inclusion.
Roles and Key Responsibilities
Support the Sr. Director DEI to establish REDI programming and strategic priority that boldly drives change towards a positive impact and a high quality consistent global colleague experience.
In partnership with the Sr. Director DEI, set up and monitor progress on global REDI multi-year objectives and metrics to ensure steady organizational progress against established goals.
Provide support to the Sr. Director DEI in the execution and implementation of REDI action priorities and multi-year strategy in alignment with CRS’ overall mission. Lead the project management and communications for actionable REDI initiatives, including preparing for executive leadership updates and developing/ reviewing agency-wide communications to create transparency and measure progress on our global REDI strategic initiative.
Manage internal REDI programming with corporate culture and D&I focuses, including but not limited to equity assessment and actions, cultural competency and inclusive behavior-based learning and development efforts.
Maintain and track REDI metrics and success measures, etc.
Serve as a consultant to the learning and development team to help design and deliver strong and effective professional development opportunities for all staff and leaders.
Support with Sr. Director DEI on ongoing equity audits and assessment to identify and set up action plans to address inequities in our workforce, culture, policies, practices, systems and structure; related to, but not limited, to performance evaluations, compensation, benefits and promotions ensuring fairness and equity in career advancement and total rewards for CRS colleagues
Collaborate with HR leadership team, as needed, to promote diverse and inclusive recruitment, selection, onboarding, retention and professional development strategies for CRS staff and leaders
Collaborate with the talent acquisition team to advise and contribute to diverse hiring and inclusive onboarding best practices.
Serve as an internal consultant to HR managers and managers across the agency on D&I related issues and concerns
Serve as a mentor and consultant to REDI team staff and Community Engagement Specialist.
Collaborate with marketing and communication team to ensure REDI communications are available in different languages and our internal communications that reflect the company DEI goals and values. Actively partner with the MarComm team to develop, design and set up colleague facing REDI communications. Ensure that there are regular updates and communications, including a dedicated web page to support D&I related communications and trainings
Liaise with Country Program HR Managers to understand the diversity challenges facing the country programs and to help put processes in place to ensure CRS field offices are diverse and inclusive and in accordance with appropriate country-specific gender and minority goals
Lead D&I-related education, communication and events to ensure that all staff understand D&I concepts and the value they bring to the organization
Monitor and report on D&I trends and network with peers in other NGOs and similar organizations to gain insight into issues and best practices.
Influence and build sustainable relationships with people at every level of the organization to assist in the development and maintenance of the organization’s global D&I strategy
Bachelor’s degree in a related / relevant field.
6-8 years of relevant, progressively responsible experience with at least 3 years of experience in Diversity and Inclusion, Organizational Culture Effectiveness or Leadership Development areas.
Demonstrated success in carrying out strategic goals and initiatives.
Program development experience from conception to delivery.
An independent worker and skilled communicator who seeks broad input and is known for transparency and collaboration.
Project management skills in implementing multi-layered programs.
A dedicated lifelong learner in the field of social justice, diversity, equity and inclusion.
Diversity and inclusion leadership experience and related professional background preferred.
Demonstrated sensitivity, knowledge, and understanding of the diverse backgrounds with a continuous focus on healthy relationship building.
Excellent leadership abilities, interpersonal and collaborative skills, strong communication and listening skills, organizational skills, and the ability to execute.
A detailed thinker with the ability to work independently as well as collaboratively, flexibly, and thoughtfully in a fast-paced and ambitious environment.
An inclusive leader with high character and impeccable integrity with the ability to handle sensitive information with discretion and tact.
Experience with building and facilitating learning programs welcomed
Professional HR/ DEI or related experience with global organizations that have a significant foot print outside of USA.
Extensive experience in partnering across multiple stakeholders and colleagues using exceptional judgment, diplomacy, and the ability to inspire and motivate change.
Preference for experience with the development, implementation and evaluation of D&I training programs.
Preference for experience with and knowledge of employment law, D&I compliance requirements.
Strong preference for experience working for a mission driven / global organization.
Demonstrated sensitivity to all forms of diversity and multiculturalism including, but not limited to: age, gender race, color and ethnicity, nationality and national origin, ancestry, religious affiliation and creed, socioeconomic status, political affiliation, physical and mental abilities, veteran and active armed service status
Required Languages – English. Bilinguals encouraged to apply and welcome, but not required.
Travel – must be able/willing to travel the countries where CRS works (up to 1 or 2 trips per year).
Knowledge, Skills and Abilities (KSAs)
Demonstrated ability to set priorities, analyze data and think systematically from both a detailed and a strategic perspective.
Ability to build consensus and trust at all levels of the organization, and across diverse locations and cultures.
Strong meeting facilitation skills; preference for experience leading focus groups
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
Continuous Improvement & Innovation
Accountability & Stewardship
Supervisory Responsibilities: Yes
What we offer
CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.
***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
EOE/M/F/D/V – CRS is an Equal Opportunity Employer.